90-Day Limited Workmanship Warranty

90-Day Limited Workmanship Warranty

This is the complete written warranty for eligible WoolenPet custom wool felt commissions. It is provided by AI Cube, LLC d/b/a WoolenPet ("WoolenPet" or the "Warrantor").

Warrantor business mailing address: 2810 N Church St, STE 88565, Wilmington, DE 19802. Warranty questions and help accessing the account claim form are available through /support or studio@woolenpet.com.

Who And What Are Covered

This Limited Warranty extends only to the original consumer purchaser whose verified WoolenPet account owns the order. It covers the custom wool felt piece and any frame, backing, base, or attachment that WoolenPet supplied and installed as part of the accepted order. Packaging, third-party display hardware, and customer-supplied accessories are not covered.

No product or warranty registration is required. The original purchaser may submit and coordinate a claim on behalf of a gift recipient. Under the current verified-account workflow, a gift recipient cannot directly access the purchaser's order or submit a claim independently; WoolenPet will not disclose the purchaser's payment or personal information.

Warranty Period

The warranty begins at the carrier-confirmed delivery timestamp for the original commission and lasts 90 calendar days. For this warranty, the system measures that period as 90 consecutive 24-hour periods from that timestamp. Coverage includes submissions received before, but not at or after, the exact expiry timestamp. A timely claim remains eligible for review even if the review or remedy finishes after expiry.

This written period does not shorten any longer implied-warranty, latent-defect, or other period that applicable law does not permit WoolenPet to limit.

Covered Workmanship Issues

Under normal indoor display and handling consistent with the /materials-and-care instructions, this Limited Warranty covers a defect in WoolenPet materials or workmanship, including:

• structural separation of the commissioned piece;
• a loosened studio-installed attachment;
• failure of a WoolenPet-supplied frame, backing, or base; or
• another construction defect that causes the commission not to meet the workmanship promised in the accepted order.

A covered issue may be visible at delivery or develop during the 90-day period. The preferred transit-reporting windows in the Shipping Policy do not automatically extinguish warranty coverage for a covered defect.

What Is Not Covered

This Limited Warranty does not cover:

• normal wool fuzz, fiber settling, or aging that does not impair structure;
• handmade variation or reasonable screen, lighting, and color-rendering differences disclosed before purchase;
• a customer-requested characteristic or change approved in the Final Approval;
• ordinary cosmetic wear;
• loss or damage caused by accident, drop, crushing, water, humidity, heat, smoke, prolonged sunlight, outdoor display, cleaning chemicals, misuse, pet or child handling, or failure to follow care instructions;
• an unauthorized repair, alteration, mounting, or third-party accessory; or
• a problem with a customer-supplied frame, stand, or other component.

An exclusion applies only when the excluded event caused or materially contributed to the claimed problem. Nothing here excludes concealed transit damage, a wrong item, material nonconformity, fraud, or a right that cannot lawfully be waived.

How To Obtain Warranty Service

To request service:

1. From the original purchaser's verified account, open the order at /account/commissions and submit the issue description and private photos of the full piece and affected area. Do not post private photos publicly. For account-access help, contact /support or studio@woolenpet.com.
2. We will acknowledge the claim within 5 working days and tell you if reasonably necessary evidence is missing.
3. We may evaluate clear private photos first. Do not mail the piece to the business mailing address unless we issue an RMA and return instructions.
4. If a return is reasonably necessary, WoolenPet will provide an RMA, suitable packing instructions, and a prepaid label. Tender the package to the designated carrier within 14 calendar days, unless we agree otherwise, and keep the receipt.
5. Our operational targets are to inspect a returned item within 7 working days after receipt and communicate the warranty decision within 10 working days after receiving the item and sufficient evidence.

The inspection, decision, and approved-remedy completion periods are operational service targets, not guaranteed deadlines. They do not extend or shorten any deadline or remedy provided by applicable law. If extra time is reasonably required, we will explain why and request agreement to a specific extension. We aim to complete an approved remedy within 30 calendar days after the decision or on another schedule expressly agreed with the customer.

What WoolenPet Will Do

For a covered defect, WoolenPet will provide, without charge, an appropriate repair, remake, or replacement. WoolenPet pays the reasonable authorized shipping, labor, and materials required for warranty performance.

If repair or replacement is not commercially practicable, cannot be completed within a reasonable or agreed time, or the customer is willing to accept a refund, WoolenPet may provide a partial or full refund appropriate to the affected product and defect. An approved refund is initiated to the original payment method within 7 working days; payment-provider posting time may be additional.

The remedy will not require the customer to purchase another WoolenPet or third-party product. A replacement or repaired piece receives coverage through the later of the existing warranty expiry or 30 calendar days after the carrier-confirmed delivery of that repaired or replacement piece, unless applicable law requires more. WoolenPet records the later expiry on the order after that delivery is confirmed.

Informal Help And Other Forums

The customer may ask WoolenPet to reconsider a warranty decision through /support. This optional review is not a mandatory dispute-settlement mechanism and does not suspend or shorten a legal, small-claims, regulator, payment-card, or warranty deadline. The Terms of Service do not require mandatory arbitration or include a class-action waiver.

State Law Notices

This Limited Warranty gives additional rights and does not disclaim implied warranties or remedies that cannot lawfully be disclaimed. The following notices apply:

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Nothing in this warranty limits liability for fraud, gross negligence, willful misconduct, personal injury or property damage caused by a product defect, or any obligation that applicable law does not permit us to limit.

Pre-Sale And Offline Availability

This warranty is available for review before payment from the product and checkout policy links. A free copy may be requested through /support, by emailing studio@woolenpet.com, or by writing to:

• AI Cube, LLC d/b/a WoolenPet
• Attn: Warranty
• 2810 N Church St, STE 88565
• Wilmington, DE 19802