Support for every step of your commission.
Questions about photos, previews, shipping, or care? Start here, then send us a note if you need help with a specific order.
Photo Review
We check reference quality before production begins.
Preview Approval
Every commission receives final preview photos before shipping.
Shipping & Care
Track packing, shipping, delivery, and long-term display notes.
Message the studio
Send an order, photo, shipping, or care question. Signed-in customers get a trackable support thread in their account.
View my ticketsFrequently Asked Questions
A few practical notes before you reserve a commission.
How much does it cost?+
The Mini Frame / Ornament starts at $79, the Mini Full Body Figurine at $299, and the 6-inch Full Body Figurine at $449. Two-pet and frame upgrades are added before you approve the exact quote.
How long does it take?+
Estimated making times range from 1–8 weeks by format: 4–5 weeks for a Mini Full Body Figurine and 6–8 weeks for a Full Body Figurine. Each product page lists its estimate; shipping time is separate.
Can I see a preview before shipping?+
Yes. We send preview photos before shipping so you can approve the final piece or request allowed adjustments.
What if I do not like the preview?+
Each commission includes a clear revision window. We explain what can be adjusted before production begins.
Where do you ship?+
We currently ship only to addresses in the United States. Standard U.S. shipping is free; any available expedited service is shown at checkout.