Warranty

Operational draft: these terms remain subject to jurisdiction-specific counsel review before production publication.

90-Day Workmanship Support

WoolenPet includes 90-day workmanship support for eligible custom wool felt commissions. The warranty begins when the initial shipment is confirmed delivered and uses the warranty-terms version accepted with the order. The account page shows the activation date, expiry date, and accepted terms version.

Covered Issues

Eligible workmanship issues may include a loosened attachment, frame or backing failure, structural separation, or other studio-made construction issue that appears during normal indoor display.

Not Covered

The warranty does not cover normal fiber fuzz, expected handmade variation, color differences caused by lighting or screens, customer-requested changes after approval, accidental damage, rough handling, moisture, heat, smoke, pets, children, outdoor exposure, cleaning products, or shipping issues reported outside the shipping policy window.

How To Make A Claim

Open a warranty claim from the commission page before the displayed expiry date. Select the issue type, describe what happened, and attach clear private photos of the full piece and affected area. Public image URLs are not accepted. WoolenPet may request additional evidence before making a decision.

Only one active warranty claim may be open for a commission at a time. Opening an eligible claim pauses affected fulfillment until the recorded consequence is complete. An expired submission is recorded with an expired decision rather than silently discarded.

Review And Decision

Each claim records its owner, evidence references, reason code, customer-visible decision, next action, and resolution. Available resolutions may include denial, repair, remake, replacement shipment, partial refund, or full refund. A refund resolution must link to the refund record for the same order.

Resolution Options

Repair and remake work require completion evidence. A remake or replacement must be linked to the original delivered shipment and confirmed delivered before the claim closes. A refund must be confirmed successful before the claim closes. The claim hold is released only after the approved consequence is verified.

Care Requirement

Warranty support depends on the piece being handled and displayed according to the materials and care page.

Other Legal Rights

This limited workmanship support does not exclude rights that cannot lawfully be excluded under applicable consumer law. Where mandatory law provides a longer period or additional remedy, that law controls.