Terms of Service

Acceptance

By using WoolenPet, creating an account, submitting reference photos, or placing an order, you agree to these Terms of Service and the policies linked from this site.

WoolenPet Service

WoolenPet provides custom wool felt portraits, miniatures, wall pieces, and small keepsakes made from customer-provided pet photos and commission notes. Each piece is handmade, so natural differences in fiber texture, expression, scale, color interpretation, and pose are part of the service.

Customer Responsibilities

Customers are responsible for providing accurate account, shipping, pet, and payment information. Customers must also provide reference photos they have the right to use and must not submit content that violates another person’s rights, privacy, or safety.

Commission Workflow

The normal WoolenPet workflow is:

1. Choose a product and submit pet details.
2. Pay the full checkout amount.
3. Upload clear reference photos.
4. Wait for artist photo review.
5. Respond to any request for more photos.
6. Review final preview photos when provided.
7. Approve the preview before shipping.
8. Receive tracking and care guidance.

Production timing starts only after the required payment and usable photo references are received. If more photos are needed, the timeline may pause until the customer responds.

Payments

New WoolenPet orders are full payment only at checkout. Historical orders or reviewed manual corrections may have a legacy balance, but customers cannot start a new partially paid order. Prices may vary by product, size, pet count, options, rush availability, shipping destination, tax, and approved adjustments. WoolenPet does not store full card numbers.

Preview Approval

Preview photos allow customers to review the finished or near-finished commission before shipping. Allowed adjustments depend on product type, production stage, and whether the request is practical for wool felt work. Requests that change the original product, pet count, pose, size, or source concept may require a new quote.

Intellectual Property

Customers keep ownership of their pet photos and personal commission notes. WoolenPet owns the original studio process, product photography, site design, copy, artwork presentation, and other WoolenPet materials. Customers may use photos of their finished commission for personal sharing unless otherwise agreed.

Cancellations, Refunds, Shipping, And Warranty

Custom work is governed by the refund, shipping, materials and care, limitations, and warranty pages linked from the site footer. Those pages explain cancellation windows, non-refundable production stages, shipping responsibilities, care expectations, and workmanship support.

Account Access

Customers are responsible for keeping account credentials safe. WoolenPet may suspend access if an account is used for fraud, abuse, chargeback misuse, policy violation, or security risk.

Availability

Commission slots are limited. WoolenPet may close ordering, place customers on a waitlist, decline a commission, adjust timelines, or stop offering a product when capacity, materials, artist availability, or safety concerns require it.

Limitation Of Liability

To the maximum extent permitted by law, WoolenPet is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the site or purchase of a commission.

Changes

We may update these terms as the WoolenPet service changes. The latest update date appears at the top of this page.

Contact

For questions about these terms, contact WoolenPet support from the support page or from your account.